DESCRIPTION

The Case Manager will be responsible for the comprehensive operation of the BBBS program including ensuring that volunteers and children are appropriately enrolled, matched and supervised while executing a high degree of independent judgment when applying BBBS standards and practices.  Secondary functions of this position include fundraising support and community relations.  A high level of customer service is expected throughout all assigned job functions. 

REQUIREMENTS

Essential Duties and Responsbilities:
  • Conduct volunteer enrollment including individual orientations, interviews and completion of any other enrollment processes.  Assess the necessity of home visits and complete as indicated. 
  • Conduct client enrollment including parent/child interviews, child safety education and completion of any other client enrollment processes.  Assess and refer clients and families for alternative or additional services as indicated. 
  • Review enrollment information, including assessments, and make recommendations for program participation.  Assess and apply factors that will contribute to a successful match.  Effectively align volunteer interests and qualifications with appropriate service options. 
  • Determine matches and facilitate match meetings in accordance with volunteer and family schedules.
  • Document and monitor all elements of match support and supervision.  Enter timely and comprehensive written summaries of all contacts with volunteers and clients.
  • Develop, market, and implement match activities that offer volunteers and clients a variety of opportunities for interaction and agency affiliation, as well as provide opportunities for ongoing individualized recognition and re-engagement of volunteers.
  • Provide support to development as needed.
  • Cultivate and sustain relationships with businesses, schools, churches, and other community based organizations to ensure successful achievement of agency goals.
  • Recruit, lead, coordinate and supervise local committees to ensure successful achievement of agency goals.
  • Perform other duties as assigned. 

QUALIFICATIONS

  • Pleasant demeanor and mannerisms to promote positive rapport.
  • Resourceful, can provide in-depth program and community information accurately.
  • Excellent written and oral communication skills.
  • Ability to maintain confidentiality of clients and volunteers served by the agency.
  • Ability to work on a variety of tasks simultaneously in a fast-paced environment while maintain focus on details.
  • Must have car, valid driver’s license, and meet state required automobile insurance.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree from an accredited institution with a major course of study in human services or similar field. 
  • 2-5 years of experience in a social service agency preferred.
  • Proven track record of customer friendly service. 
  • Assessment and relationship development experience with child and adult populations related to positive outcomes.
  • Ability to analyze behavior, mediate, write evaluative social history, case notes, and reports.
  • Computer skills including internet research, databases, spreadsheets, and email. 

Please send cover letter and resume to Kathryn Harvey, kharvey@bbbs-bluegrass.org.